This guide is designed to support Family Navigators, Care Managers, and Care Coordinators in:
This guide serves as a roadmap for improving food security among Medicaid-insured children enrolled in the NC Integrated Care for Kids (NC InCK) Model. The guide begins with an introduction to food insecurity in the U.S., highlights the Family Navigator role, and outlines existing support resources in each of the five NC InCK counties.
This guide will assist Family Navigators in providing support to families who are experiencing housing instability. It begins with an overview of housing instability in each of the five NC InCK counties followed by specific resources available in each county and across the state. The guide concludes by discussing how housing instability intersects with other NC core child service areas including education, early childhood, food insecurity, and legal aid.
The first sections of this guide provide an overview of the foster care system and describe experiences of a child, Department of Social Services (DSS) foster care social worker, and other partners as children move through the foster care process. The remainder of this guide illustrates opportunities for NC InCK Family Navigators to partner with foster care social workers, placement providers, foster and kin placements, and other entities to produce better outcomes for children in DSS custody.
The purpose of this guide is to provide an overview of the Child Protective Services (CPS) process and the experiences and needs families may have while involved with CPS. The guide outlines strategies Family Navigators can use to support families during and after involvement in CPS and how to incorporate CPS staff into integrated care teams.
This guide provides education and resources on behavioral and mental health services and supports for children and families in the NC InCK model. This guide includes tips to help Family Navigators and health care providers recognize behavioral health needs and an overview of the behavioral health service array in standard and tailored health plans. In addition, information on safety planning and how to access crisis services in NC InCK counties will help Family Navigators and health care providers better assist NC InCK members experiencing a behavioral health crisis.
This Guide provides Family Navigators and health care providers with an overview of services most commonly used by children and families from Legal Aid of North Carolina. The guide also outlines eligibility for services and the process of requesting services through the Legal Aid of NC helpline.
This Guide provides information about early childhood programs and resources available in NC InCK’s five counties. This guide is best used in working with families with children birth to age six. It is intended to help Family Navigators and health care providers support families in identifying child care and early childhood education options that meet a family’s needs.
This document shares key talking points and helpful information on the NC InCK APM for health care providers.
This document shares key talking points and helpful information on the Kindergarten Readiness Promotion Bundle for health care providers.