This recordings of the Family Engagement ECHO Series event featured reflections from the Family Navigators team on family engagement, information on the Pediatric Care Management Program from Mass General Hospital, and new NC InCK tools and recommendations related to family engagement.
Family Navigators – Care Managers
Shared Action Plan ECHO Series Recordings
This recording of the Shared Action Plan (SAP) ECHO Series event featured tips for SAP success, the experiences of Family Navigators who have used the SAP, details on the integrated care team model, tips for how to be family-centered, and a family’s perspective regarding the SAP.
Integrated Care Teams Overview Flyer
This overview flyer shares information the NC InCK model and what it means to be involved with an integrated care team.
Schools Guide
The purpose of this guide is to provide a general overview of the structure, staff roles and student support services available in schools and school districts in NC InCK counties. The guide describes how Family Navigators may collaborate with school personnel to support NC InCK children and families in the
school setting.
Well Child Resource Visit Guide
This document describes the actions recommended by the American Academy of Pediatrics for every well child visit. Family Navigators can use this guide as a guide.
Guide to Integrated Care Teams and the NC InCK Shared Action Plan (SAP)
The first half of this guide provides education and resources for Family Navigators on the formation and convening of an integrated care team to improve care and support NC InCK members and families. The second half of this guide prepares Family Navigators to work with a family and complete a Shared Action Plan (SAP). The guide includes an overview of individuals involved in creating a SAP, instructions for how to work with families to prepare them for a SAP meeting, and guidance on how to complete each page of the SAP.
Juvenile Justice Guide
This guide provides information to Family Navigators about the NC Juvenile Justice system including the three key service areas: Community Programs, Court Services and Clinical Services. This guide is best used in work with juvenile justiceinvolved youth and families who are eligible for care management services under their Medicaid coverage. The guide is intended to help NC InCK Family Navigators understand the levels of youth involvement in this system. It will also show the value of collaborating with the Juvenile Court Counselors (JCC) and identified community supports as they work with a family to provide NC InCK’s model of integrated care. In addition, this guide provides contact information for court services in the five NC InCK counties as well as key juvenile justice terminology.
Adolescent and Young Adult Guide
This guide is designed to support Family Navigators, Care Managers, and Care Coordinators in:
- Understanding the needs of Adolescents and Young Adults (AYA) in the NC InCK model
- Effectively engaging AYA and their families
- Integrating the care and supports AYA need to thrive
Food Guide
This guide serves as a roadmap for improving food security among Medicaid-insured children enrolled in the NC Integrated Care for Kids (NC InCK) Model. The guide begins with an introduction to food insecurity in the U.S., highlights the Family Navigator role, and outlines existing support resources in each of the five NC InCK counties.
Housing Guide
This guide will assist Family Navigators in providing support to families who are experiencing housing instability. It begins with an overview of housing instability in each of the five NC InCK counties followed by specific resources available in each county and across the state. The guide concludes by discussing how housing instability intersects with other NC core child service areas including education, early childhood, food insecurity, and legal aid.