Family Navigators – Care Managers

Behavioral Health Integrated Care Rounds (July 2022)

Posted on by manda.hufstedler@duke.edu

Description

The July 2022 Behavioral Health Integrated Care Rounds event discusses behavioral health needs, resources, and crises. The NC InCK team and our guests got the chance to listen to family perspectives and learn more about Tailored and Standard Plans.

Click this link for the July 2022 Behavioral Health Integrated Care Rounds slide deck.

Key Takeaways

  • If a child is experiencing a behavioral health crisis and there is an immediate danger to themself or others, a Family Navigator should call 911 and ask for a Crisis Intervention Team (CIT).  
  • Family Navigators should support families in discussing behavioral health concerns with primary care providers, and Family Navigators can reach out to PCPs directly for recommendations for a child. 
  • Before beginning to help a family find behavioral health supports, Family Navigators should be familiar with a child's engagement with behavioral health supports, diagnoses, and medications. 
  • After assessing unmet behavioral health needs, Family Navigators can also support the effects of the behavioral needs in other areas of a child’s life (school, eating, sleeping, hygiene, etc.).

Resources

Online search engines to find providers by Prepaid Health Plans or LME-MCO:  

  1. AmeriHealth Caritas 
  2. Carolina Complete Health 
  3. Healthy Blue 
  4. United Healthcare Community Plan  
  5. WellCare 
  6. Alliance Health 
  7. Vaya Health 

Adolescent and Young Adult Health Integrated Care Rounds (September 2022)

Posted on by manda.hufstedler@duke.edu

Description

The September 2022 Adolescent and Young Adult Integrated Care Rounds event discusses adolescent development, adolescence, and the importance of Family Navigators during this period of growth. The NC InCK team also held conversations with a Young Adult Advocate and a Parent Advocate during this event.

Click this link for the September 2022 Adolescent and Young Adult Health Integrated Care Rounds slide deck.

Key Takeaways

  • Family Navigators can work with families to listen to the wants and needs of all youth and actively involve them in care. This is especially true for adolescents and young adults.  
  • NC InCK’s new Adolescent and Young Adult Guide covers key phases of a youth’s development and important services and considerations for care management of young adults.  
  • Guest Speaker: Youth Villages LifeSet program and their resources for young adults ages 17-22 years old. 

Resources

Juvenile Justice Integrated Care Rounds (October 2022)

Posted on by manda.hufstedler@duke.edu

Description

The October 2022 Juvenile Justice Integrated Care Rounds event discusses court services, health services and advocacy for youth with special health care needs, and community programs. The NC InCK team and our guests also discussed different types of juvenile justice services during this event.

Click this link for the October 2022 Juvenile Justice Integrated Care Rounds slide deck.

Key Takeaways

  • There are many phases of Juvenile Justice involvement, and court counselors support families throughout this process.  
  • Many Juvenile Justice-involved youth have intensive behavioral and physical health needs, and Family Navigators can play an important role in connecting children to the care they need during and after their Juvenile Justice involvement.  
  • Juvenile Justice-involved youth may be placed in various living arrangements, including transitional living programs, multipurpose group homes, and crisis assessment centers. 
  • Guest speakers: Juvenile Justice Court Counselor Supervisor, UNC Children’s Hospital, and Methodist Home for Children

Resources

  • NC InCK Juvenile Justice Guide: This guide provides information on the NC Juvenile Justice and Delinquency Prevention Program, information on working with youth and young adults involved in the Juvenile Justice system, and resources available in the five NC InCK counties. 

Housing Integrated Care Rounds (January 2023)

Posted on by manda.hufstedler@duke.edu

Description

The NC InCK team and our guests discussed housing instability, ways to combat housing instability, and connecting with housing specialists during the January 2023 Housing Integrated Care Rounds event.

Click this link for the January 2023 Housing Integrated Care Rounds slide deck.

Key Takeaways

  • There are a variety of local and statewide resources and programs for families facing housing instability. Family Navigators can help families target appropriate programs, complete applications, and communicate questions. 
  • Navigating housing instability is challenging and takes a long time. Family Navigators can play an important and helpful role for families who are wading through the complex housing assistance system. 
  • Housing instability often impacts many other areas of a child’s life. Family Navigators should also offer support in food, child care, education, and other financial areas while waiting for housing to open for a family. 

Resources

Enhanced Services ECHO Series (February 2023)

Posted on by manda.hufstedler@duke.edu

Description

The NC InCK team and our guests discussed enhanced services, including Pre-K applications, nutrition services, and value-added services during the February 2023 ECHO Series event.

Click this link for the Enhanced Services ECHO Series Integrated Care Rounds slide deck.

Key Takeaways

  • Applications for Pre-K open in the Spring of each year, and districts have different eligibility and application deadlines. Details and links to Pre-K programs in NC InCK’s six school districts are provided.  
  • COVID-era food benefits are expiring, and Family Navigators can play an important role in connecting families to WIC, school meals, and making sure families are receiving the maximum SNAP benefit.  
  • Each PHP has a robust set of value-added services for families. This training walks through school supply, asthma, doula, and tutoring benefits offered by PHPs with links to each benefit page.

Resources

Child Care Referral Center: Search for child care options in your area or see contact details for the Referral Center for support in finding child care or applying to Pre-K

 

Online web pages to find the value-added benefits by Prepaid Health Plan: 

  1. Amerihealth Benefits 
  2. CCH Benefits 
  3. Healthy Blue Benefits 
  4. United Benefits 
  5. Wellcare Benefits 

Concrete Economic Supports Part 1 Integrated Care Rounds (March 2023)

Posted on by manda.hufstedler@duke.edu

Description

The NC InCK team and our guests discussed economic hardship and its impact of children and families during the March 2023 Concrete Economic Supports Integrated Care Rounds event.

Click this link for the March 2023 Concrete Economic Supports Integrated Care Rounds slide deck.

Key Takeaways

  • Poverty and the stress it creates is a systemic factor that is linked to negative outcomes across all core child service areas. 
  • Concrete and economic supports are goods and services that address a family's needs and can serve as protective factors for families, offsetting the impact of poverty.   
  • Family Navigators should actively support families in connecting to and enrolling in economic supports such as SNAP, WIC, child care assistance, housing assistance, utilities assistance, and financial aid.

Resources

Summer Supports Integrated Care Rounds (April 2023)

Posted on by manda.hufstedler@duke.edu

Description

The NC InCK team and our guests discussed summer activities for children, summer meals, and Medicaid renewal during the April 2023 Summer Supports Integrated Care Rounds event.

Click this link for the April 2023 Summer Supports Integrated Care Rounds slide deck.

Key Takeaways

  • Summertime can lead to numerous negative outcomes for children experiencing poverty, including academic loss, increased food insecurity, and unhealthy behavior. 
  • High-quality summer enrichment programs can improve academic, mental health, and physical health for children. 
  • This training includes camps and public programs offered through libraries, county parks and recreation, and cooperative extension offices in each of NC InCK’s five counties as well as guidance on how to learn about summer meal sites in a family’s area. 

Resources

Additional Online Camp Finder Tools:

  1. NC Site Finder-Summer Meals for Children
  2. NC Summer Camp Directory for Children with Special Needs 

For information on some Utility and Financial Assistance Programs through NCDHHS: 

  1. Low Income Energy Assistance Program (LIEAP)
  2. Crisis Intervention Program (CIP)
  3. Emergency Assistance (Short-Term Financial Assistance for Families in Crisis)/TANF
  4. Low Income Household Water Assistance Program (LIHWAP) 

Enhanced ePASS Account Tips